RavenConnects

Freshworks designs ridiculously easy-to-use software for businesses of all sizes, making it effortless for them to delight their employees and their customers. Affordable, quick to implement and designed for the end user, more than 50,000 companies worldwide use Freshworks software-as-a-service to enable a better customer experience (CX, CRM) and employee experience (ITSM, HRSM).

Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve customers, including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media.

Freshworks

Recession-Proof Customer Service: Playbook How to gain incredible value without bloating costs

This is an opportunity for support leaders worldwide to show organizations how high-quality customer experiences can positively impact the bottom line. This is when the notion of value driven customer service is set to become a reality.

Whitepaper Customer Service Best Practices

Freshworks

Five steps to delivering personalization in CX

A successful customer engagement strategy starts with personalization. It involves measuring how well you know your customers, what they want, what kind of support they are seeking, and so on. Putting all this into action constitutes for great customer experience. This guide provides five tactical steps to implement a winning personalization strategy that will propel your business forward.

Guide Customer Service Best Practices

Freshworks

Evaluating Customer Service Software

Selecting the right customer service software can be challenging, even for experienced CX professionals, as it involves managing various priorities across the organization. It is crucial to recognize that each business function has its own goals and needs, which may not align with those of the customer service team. This buyer's guide will assist you in selecting customer service software that delivers effortless service experiences and provides the fastest time-to-value for your business.

Guide Customer Service Best Practices

Freshworks

ITSM Ask the Expert: Freshservice vs ServiceNow

What's best for you. Do you need a solution that is cost-effective and easy to use, yet delivers the value you require? Is ROI a primary driver in your ITSM decision making process? Do you suspect that you’re overpaying for your ITSM solution? If any of these apply to you and you want to take back control of your ITSM then make sure you sign up now. Remember, that by joining live you’ll be able to get your own specific questions answered while also hearing the thoughts from the best in the business about how to:

Webinar Webinars IT Efficiency IT Operations IT Service Optimization (ITSO)

Freshworks

Freshdesk Customer Service Benchmark Report 2022

Discover key metrics to benchmark your support team’s performance and gain insights on helpdesk excellence across customer experience, agent productivity, helpdesk efficiency, and scalability.

Report Customer Service Best Practices

Freshworks

What makes Gen Y and Z tick — and click

The report discusses the impact lower generations have on the future of customer experience and employee experience on businesses. New academic research sheds light on the attitudes, preferences, and priorities for the two largest segments of the global labor force.

Report Sustainable Business Growth