Real-time user feedback is crucial for driving growth as it directly impacts user retention, brand equity, churn, and revenue by influencing product quality and positive user experiences, ultimately leading to business success and outperforming competitors. By effectively leveraging actionable insights from user feedback, companies can guide their product, engineering, customer experience, and support teams to overcome challenges and deliver delightful experiences at scale across various channels and platforms.

This IDC Info Snapshot focuses on key drivers and challenges in the food and beverage (F&B) supply chain in the Pacific region. The F&B industry in Australia faces internal cost rises, increased competition, demand variability, and regulatory requirements. To address these challenges, an integrated approach is needed, including investment in automation and integration.

Many companies are looking for opportunities to better align goals to business impact. If your team is measuring impact by how quickly you create new products, and not the value you bring to the business, it’s time to revisit your North Star metric. The North Star is one key metric that quantifies the business impact of your product team. When well-defined, it does the following: