These are challenging times for consumers. Inflation, product shortages, economic and political uncertainty are a fact of life in many global markets. In this report, learn how brands are meeting these challenges head on. It covers key topics including:

Im Jahr 2023 wird die Lebensmittel- und Getränkeindustrie voraussichtlich eine zunehmende Automatisierung, KI/ML-Nutzung, agile Lieferketten, Lebensmittelinnovationen und wachsende Verbraucheranforderungen nach Transparenz und Nachhaltigkeit erleben. Um sich an veränderte Verbraucherpräferenzen anzupassen, werden Unternehmen neue Wege für Produktentwicklung, Beschaffung und Technologieeinführung erkunden. Cloudbasierte Lösungen werden eine entscheidende Rolle dabei spielen, Unternehmen in die Lage zu versetzen, ihre Abläufe zu skalieren und gleichzeitig Herausforderungen im Zusammenhang mit der Instabilität der Lieferkette und dem Klimawandel zu bewältigen.

En 2023, l'industrie alimentaire et des boissons devrait connaître une automatisation accrue, l'utilisation de l'IA/ML, des chaînes d'approvisionnement agiles, l'innovation alimentaire et les demandes croissantes des consommateurs en matière de transparence et de durabilité. Pour s'adapter à l'évolution des préférences des consommateurs, les entreprises exploreront de nouvelles voies pour le développement de produits, l'approvisionnement et l'adoption de technologies. Les solutions basées sur le cloud joueront un rôle crucial en permettant aux organisations d'étendre leurs opérations tout en relevant les défis liés à l'instabilité de la chaîne d'approvisionnement et au changement climatique.

This is an opportunity for support leaders worldwide to show organizations how high-quality customer experiences can positively impact the bottom line. This is when the notion of value driven customer service is set to become a reality.

A successful customer engagement strategy starts with personalization. It involves measuring how well you know your customers, what they want, what kind of support they are seeking, and so on. Putting all this into action constitutes for great customer experience. This guide provides five tactical steps to implement a winning personalization strategy that will propel your business forward.

Selecting the right customer service software can be challenging, even for experienced CX professionals, as it involves managing various priorities across the organization. It is crucial to recognize that each business function has its own goals and needs, which may not align with those of the customer service team. This buyer's guide will assist you in selecting customer service software that delivers effortless service experiences and provides the fastest time-to-value for your business.

Post-pandemic recovery in the UK’s hospitality industry is in full swing, but there are still significant challenges ahead. Rising inflation, staffing shortages and evolving customer expectations are just some of the issues bars, clubs and venues are navigating.

This workbook highlights that there are concrete steps you can take to avoid these common pitfalls in the future—and recover from any previous missteps. These exercises will help you vault over common tripwires and unleash your digital brand’s full potential.

User retention is critical to growth. Without retention, products become a leaky bucket you can pour in as many dollars as you like into marketing, advertising, and user acquisition, and still wind up with no long-term customers. Amplitude’s Mastering Retention Playbook will help you: